Call Center Services

Anchored in the Asia-Pacific region with a presence in Shanghai, Hong Kong, Taipei, Dalian and Kunshan, 800 TeleServices aims to offer your company, whether multinational or local, a variety of outsourced customer interaction solutions covering each stage of the customer sequence Customer Care and Retention, Revenue Generation, Technical Helpdesk Support and Back Office Services Solutions.

We fully understand that there is not a single solution that can fulfill the stringent demands of every business in today's increasingly competitive world. As such, 800 TeleServices designs contact center solutions by leveraging on market-ready and previously successful methodologies with a focus on your business goals, strategic objectives and future plans.

800 TeleServices serves leading global brands in extremely competitive industries including logistics, telecommunications, financial services, technology, e-commerce and consumer electronics. At 800 TeleServices, the exceptional quality of service combined with the breadth and depth of our regional contact center experience enables us to competently serve all market segments while providing you with the means to effectively reduce costs and improve operational performance.

No matter what industry you are in, at the end of the day, your degree of success is largely governed by how well customers perceive your service. 800 TeleServices has what it takes to relate to your customers with the personal context and relevance that make every customer experience positive and productive.

Every contact you have with a customer is an opportunity to build upon that relationship. Thus, optimizing each customer contact is the key for business success. A well-handled complaint can become a positive experience in the eyes of the customer; a request for information can be converted into a successful sale; an account inquiry can be an opportunity to enrich your database profile. At 800 TeleServices, we strive to add value to each communication with your customers, focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts.

In nowadays fierce competitive market environment, no business can survive without a regular flow of new sales leads. 800 TeleServices sees every customer contact as an opportunity to build a lasting (and profitable) relationship, and strive to surpass client sales targets while reducing overall acquisition costs. In 800 TeleServices, the foundation of our success model is based on our extensive understanding of Asia culture; together with proven result driven operation management methodology; coupled with our systematic, behavioral based approach for sales agent coaching, training, and evaluation. This enables you to effectively and economically target, acquire, develop and retain high-value customers.